At Eve’s Gifts you always have the option of returning your order within 14 days after the shipping date. Contact us by email at [email protected] and state your order number and why you would like to return the item. We will then contact you as soon as possible about the steps to be taken.
We will fix this for you as quickly as possible! Please contact us at [email protected] and clearly state your name, the order number and the items concerned.
How do I return my items?
Step 1: Pack the items that you want to return in the box. Make sure that the original product tags have not been removed. Also you must include the Packing slip.
Step 2: Write the return address below on your shipment.
Webshoporders.nl t.a.v. Eve’s Gifts
3763 LP Soest
Step 3: Drop the box off at a postal service office in your area.
Step 4: Keep the track and trace code that you receive at the service desk when you hand over your package.
*Without a track and trace code, there are no investigations launched into missing returns. Please, therefore, bear in mind that having proof of shipment with a track & trace code is a requirement to be eligible for a reimbursement.
What is the return term?
At Eve’s Gifts you always have the option of returning your order within 14 days after the shipping date. Make sure that the products have not been worn and have all tags attached when they are returned. Keep your proof of return until we have processed the order.
Can I exchange my order?
Do you want to exchange an item? Please contact: [email protected] and we will be happy to help you!
Return terms and conditions
- Returns will only be accepted within the 14-day return term.
- Returns are at your own expense.
- Both the costs as well as the risks associated with shipping a return are at your own expense.
- We only handle return shipments that are in their original state, including labels & packaging. Damaged and/or used items will be rejected and sent back.
- Unidentifiable returns will be kept for a maximum of one month at our head office. The customer can report to customer service. After that time, our administration department will process the package and there will be no more communication on the matter.
- Without a track and trace code no investigations will be launched into missing returns. Please therefore bear in mind that having proof of shipment with a track & trace code is a requirement to be eligible for a reimbursement.
- Paid for delivery fees? If you are returning all items ordered, you will also be reimbursed for the delivery fees.